Frequently Asked Questions
About Our Company and Website
The Vitabase brand represents true quality and true value.
We have been selling health products online for over seven years.
We ship within one business day to destinations in the U.S. and internationally. We charge $4.95 for orders up to $100.00, and all orders over $100.00 ship free. International orders are charged for shipping and handling $20.00 (or $15.00 to Canada) and usually reach their destination within a week. Large international orders may be charged extra to cover minimum shipping cost. If this is the case, we will notify the international customer prior to processing the order.
You can place your order online or by email, postal mail, or fax. You can also order by phone through our toll-free number 1-888-337-8646. Our hours of operation are from 8:00 a.m. to 6:00 p.m. EST. We accept most major credit cards as well as checks and money orders. If you are mailing or faxing an order, please use this order form. To view our Ordering Policies, please click here.
You will receive a no-hassle, no-questions-asked, unconditional money back guarantee for 60 days from the date you place the order. Simply call us to request an RMA (return merchandise account) number before shipping the returned product. The customer is responsible for the return shipping costs.
Find a Vitabase product that might interest your friend and click the “Send to a Friend” link (available on each product page). Enter your friend's email address and we will send your friend an email with a link to that product. If your friend orders from us, we will send you a check for $10! That's it, but for more details, please click here
Call us toll free at 1-888-559-3802 or email us at firstname.lastname@example.org. If you wish to contact us by mail, our address is Vitabase; 880-C Royal Park Dr; Monroe, GA 30656.
We use the latest in SSL technology to protect your personal and payment information when you order from us online. Our digital certificate is issued by Thawte, a leader in online security technology.
Vitabase.com goes the extra mile to protect your information. We use 128 bit SSL encryption on all your orders and do not store entire credit card numbers online.
Furthermore, we constantly audit our server to ensure that it is completely secure.