Terms and Policies
We accept Visa, MasterCard, American Express, and Discover. We also accept personal checks and money orders. If you choose to pay by check, we will wait for your mailed payment before shipping the product.
In addition to our online ordering, we also accept orders placed by:
- Phone 1-888-337-8646 (toll free)
- Email (firstname.lastname@example.org)
- Postal mail with a completed order form to:
880-C Royal Park Drive
Monroe, GA 30656
If you choose to order by phone, a professional Vitabase representative will assist you with your order—not an answering machine. If you call after business hours (8:00 a.m.–6:00 p.m. EST, Monday-Friday ), your call will be returned the following day.
If a credit card order is declined, we will contact the customer by email and/or phone. There will be a $25.00 charge for all returned checks and fraudulent charge backs.
United States Shipping
We ship all Vitabase brand products the same day or the next business day. No waiting 4–6 weeks for an order! Our domestic shipping cost is only $4.95 for orders up to $100.00, and all orders over $100.00 ship free.
International orders are charged for shipping and handling according to weight and destination country (typically between $8.00 and $20.00) and usually reach their destination within 7-10 business days. You can see how much your shipping costs before checking out. After adding your products, on your shopping cart page, simply choose your country from the drop down list beside the shipping charge total.
Occasionally, items may go on backorder. When this happens, we will notify the customer by email. Any items in the order that are not on backorder are shipped immediately. The backorder item(s) will be shipped as soon as they are available at no additional shipping costs.
Canceling of Orders by Vitabase
Vitabase reserves the right to cancel any order for any reason. In a case such as this, any payments received by Vitabase.com from the customer will be promptly refunded or returned to the customer. The customer will be notified of the cancellation.
Every product shipped by Vitabase has a 60-day money back guarantee from the date that the product was ordered. The customer must call Vitabase and request an RMA (return merchandise account) number before returning any merchandise. The customer is responsible for the return shipping costs.
We utilize SSl technology to protect our customers' information. Our digital certificate is with
GeoTrust. We also take the extraordinary step of having our servers and websites audited by
ControlScan.com, which tests our site every day to ensure our confidential safety. Click here to learn more about our security features.