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FAQs - Dropship Program

Questions our dropshippers often ask

Q) Does it cost anything to become an dropshipper?
A) No

Q) What activities are prohibited as dropshipper?
A) Here is a list of things that are grounds for termination as a dropshipper:
  1. Spam
  2. Screen scraping of the Vitabase site
  3. Adware or other intrusive software
  4. Unauthorized use of Vitabase pictures and content as defined by the Terms and Conditions
  5. Buying keyword advertising that infringes on the Vitabase trademark
  6. Any illegal or immoral use of the program to defraud

Q) What countries do you drop ship to?
A) All countries Vitabase drop ships to are listed below:

United States, Argentina, Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, Canada, Cayman Islands, Chile, China, Costa Rica, Croatia, Cyprus, Denmark, Dominican Republic, Ecuador, England, Egypt, El Salvador, Finland, France, Germany, Great Britain, Greece, Holland, Honduras, Hong Kong, Hungary, Iceland, India, Ireland (Eire), Ireland (Northern), Israel, Italy, Jamaica, Japan, Korea, Republic of (South), Latvia, Liechtenstein, Lithuania, Malaysia, Malta, Mexico, Netherlands, Netherlands Antilles, New Zealand, Norway, Panama, Philippines, Poland, Portugal, Reunion, Romania, Russia, Scotland, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela

Q) Do you only drop ship Vitabase brand products?
A) Yes, because we are able to offer better product quality and margins on Vitabase brand than on any other brand.

Q) Does the Vitabase return policy extend to drop ship customers?
A) Yes

Q) How do you charge me for orders?
A) Once you are ready to place your first order with Vitabase, you can call and place your credit card information on file. From that point forward, your credit card will be charged for each order you place by phone, email, or through our online drop shipper shopping cart.

Q) How can I place my order with Vitabase?
A) You can call in your orders, email your orders, or use our online drop shipper shopping cart. If you choose to email your orders, you will need to set up a credit card on file with Vitabase at the time you place your first order.

Q) Do drop ship customers return their orders to Vitabase?
A) In most cases, yes. Once Vitabase receives the order from the customer, the drop shipper is refunded and notified. However, it is important that the customer places complete contact information and reason for returning the order inside the shipment.